Human-Computer Interaction

I promised recently that I’d talk about a project I’m working on for the Human-Computer Interaction course I’m taking through Coursera.  The course takes us through a standard design process, starting with a very short and broad design brief and applying various methods to understand user needs.  Students move through 2-3 iterations of prototyping, beginning with low-fidelity prototypes using Balsamiq’s Mockups (a great tool, by the way), and advancing to higher-fidelity interactive prototypes using Justinmind’s Prototyper (I was less impressed with this tool – it has some serious usability issues itself, which seems ironic considering the space they’re in).  We create development plans, user testing plans, and conduct user testing, while also covering topic areas such as human cognition, visual representation, information design, heuristic evaluation, and creating and running experiments.  It’s a great hands-on course that also offers lots of theory and practical information if you have the time to dedicate to it, and if you don’t, there’s a lighter-weight track that offers all the lectures and quizzes without the hands-on project.

I chose to implement the hands-on project because I learn best by doing.  Having recently finished a Gamification course, and being a regular user of LinkedIn, it struck me that there really aren’t any broad, technology-based career or recruiting services that address career change or make the process of looking for a job a particularly fun or satisfying experience.

On the topic of career change, there seem to be too many companies complaining that they can’t find the resources they need, even with the ridiculous unemployment rates we’ve experienced in the past few years.  Add to that that people are living and working longer, and much more likely to have 2 or even 3 distinct “careers” over the course of their working lives, and you’d think this would be an opportunity someone would take a stab at.  I personally think there’s a need on both sides of the fence – companies need a broader pool of resources to pull from, and there are plenty of people that need jobs and can’t find them, or could use some help moving in new directions.  Jobs have become so specialized that it can be really difficult to shift after you have any significant experience.

On the topic of fun, I think a career site that focuses on more than just a place to post what amounts largely to an online version of a resume, and does so using gamification, would be a big hit with job seekers.  It can be disheartening to look for a job, especially when the path to the job you want isn’t obvious.  I think this calls for a service that analyzes existing skills and interests, while also mapping them to other compatible job types.  Think of a site that would be integrated with learning resources, give you the ability to test in certain skills, and reward you for building your skills or spending more time breaking down information about your history and interests.  A site that allows you to set multiple objectives so you can keep your eyes open for opportunities you might not normally think of yourself.

I could go on and on about this topic, but for now, I’ll share screen shots of both the low-fidelity and higher-fidelity prototypes from two screens in the project – the Home Page, and the page you’d see if you clicked on ‘Build my knowledge.’  In the end, my idea was a bit too big for the course, so I’m not going to be able to flesh everything out that I originally had in mind, but I’ve had fun with the concept and it’s gotten me thinking about not only literal design, but also about a real life problem that I think needs a solution.

Early prototype of Home page made with Balsamiq Mockups

Higher-fidelity prototype of the Home page

Early prototype of the Knowledge center screen made with Balsamiq Mockups

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